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Tharwa EV 24/7 Operations & Help Center

How can we help you
charge forward today?

Get instant assistance with live charging sessions, wallet funding, operator telemetry, hardware integrations, or contact our dedicated forecourt dispatch engineers.

Popular topics:

At a charging bay right now with an emergency or stuck connector?

Our 24/7 Forecourt NOC team can remotely override, reset, and disengage charging plugs within 60 seconds.

Call Dispatch: 0800-THARWA-EV

Select Your Support Channel

Dedicated assistance streams tailored for EV drivers on the road, charge point operators, and payment inquiries.

Driver & Charging

Assistance with starting/stopping sessions, unlocking stuck cables, QR code scanning, and virtual queue positions.

  • Remote bay unlock
  • Session telemetry sync
  • Queue grace extension

Wallet & Payments

Dedicated Virtual Account (DVA) top-ups, hold balance releases, Paystack transaction receipts, and billing disputes.

  • Instant hold reconciliation
  • Automated bank receipts
  • Zero transfer charges

Station Operators (CPOs)

Onboarding charging stations, OCPP WebSocket pairing, dynamic energy tariffs, attendant shift handover audits.

  • OCPP 1.6J / 2.0.1 certification
  • Real-time CPO analytics
  • Daily bank payouts

RFID Cards & Fleets

Physical RFID tag ordering, fleet account quota management, commercial EV driver permissions, and batch reports.

  • Instant card binding
  • Fleet billing consolidation
  • Bulk card provisioning
Live Hub Telemetry

Network Forecourt Operational Health

All Major Charging Corridors 100% Operational
Victoria Island HubOperational

Lagos • 6 Bays (180 kW DC / 22 kW AC)

4 Available • 2 ChargingCCS2, CHAdeMO, Type 2
Lekki Expressway HubOperational

Lagos • 4 Bays (120 kW Fast DC)

3 Available • 1 ChargingCCS2, GB/T DC
Ikeja Tech District HubOperational

Maryland, Lagos • 4 Bays (60 kW DC)

2 Available • 2 ChargingCCS2, Type 2
Abuja Central CBD HubOperational

FCT Abuja • 4 Bays (120 kW DC / AC)

3 Available • 1 ChargingCCS2, Type 2, GB/T
Support Ticket Dispatch

Submit an Assistance Request

Our support desk routes requests directly to active forecourt station attendants and engineering dispatchers.

Direct Escalation Channels

Email Support Desk

support@tharwaev.com

Average reply time: < 20 minutes

24/7 Forecourt Emergency Hotline

+234 (0) 800-THARWA-EV (0800 842 792)

Toll-free emergency line for active charging issues

WhatsApp Instant Forecourt Help

+234 812 000 8427

Live messaging with on-duty station supervisors

SLA Service Commitments
Cable Unlock & Safety Stop< 2 Mins Remote
Hold Reconciliation / RefundInstant (< 30s)
Operator Hardware Diagnostic< 2 Hours
New Station Onboarding24 Business Hours
Physical NOC & Hardware Lab:

Plot 14, Victoria Island Clean Tech Hub, Ahmadu Bello Way, Lagos, Nigeria.

Knowledge Base & Self Help

Frequently Asked Questions

Browse common answers regarding EV charging, digital wallet balances, and operator configurations.

Ensure your charging session is fully ended in the Tharwa app. For safety, CCS2 and Type 2 connectors lock automatically while high voltage is active. Once ended, press your vehicle’s key fob "Unlock" button twice to disengage the vehicle port pin. If the station connector is still locked, pull the manual release ring located inside your vehicle charging flap or trunk, or call our 24/7 Forecourt NOC line immediately at +234 800-THARWA-EV.

Still can't find what you are looking for?

Our engineering support engineers are on standby 24 hours a day to answer any charging or technical question.

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